Refund Policy
Last updated: August 11, 2026
Revizo sells prepaid credit packages that are consumed by AI generations. Because each generation immediately incurs real compute costs, refunds work as follows.
1. Unused credit packages
If you purchased a credit package and have not spent any credits from it, you may request a full refund within 14 days of purchase. Write to ceo@revizo.studio from the email linked to your account, including the purchase date and amount.
2. Partially used packages
Once credits from a package have been spent, the package is generally non-refundable. In justified cases (for example, a technical fault on our side that made the Service unusable) we may refund the unused remainder pro rata — contact support and describe the issue.
3. Failed generations
If a generation fails for reasons on our side, the credits it consumed are returned to your balance automatically. If you believe credits were deducted for a failed operation and not returned, contact support with the approximate time of the operation — we will check the ledger and restore the credits.
4. Quality of AI output
AI-generated visualizations are creative interpretations of your plan. A render that completed successfully but does not match your aesthetic expectations is not a fault of the Service and is not refundable by itself — use the built-in editor and re-generation tools to refine results. If output is systematically unusable (corrupted images, wrong file), contact support; we will restore credits for the affected operations.
5. How refunds are paid
- Kaspi Pay purchases — refunded to the same Kaspi account used for payment, normally within 10 business days of approval.
- International card purchases — processed by our merchant of record (Paddle) back to the original card; bank posting times vary by issuer, typically 5–10 business days.
Refunds are always issued to the original payment method. Free (complimentary) credits have no monetary value and are not refundable.
6. Consumer rights
Nothing in this policy limits the mandatory consumer-protection rights you have under the laws of the Republic of Kazakhstan or your country of residence.
7. Contact
All refund requests: ceo@revizo.studio. We reply within 5 business days.